Damp Proofing Solutions

A customer from B34 writes us:

"was very pleased with the workmanship, they cleaned sweep the floor moped all through very pleased thank you."

A customer in DY5 writes us:

"A very professional service from start to finish the 2 men that came and carried out the work were punctual, well mannered, a pleasure to have in my home, all rubbish taken away and cleaned up would recommend this company."

A customer in B8 writes us:

"First Class Work!"

A customer in B93 writes us:

" Polite quiet and impeccable"

A customer in B45 writes us:

"Good clean job. Arrived on time, reasonable price, well mannered work force"

A customer in TF2 writes us:

"We believe the work was carried out most professionally and efficiently"

A customer in WV3 writes us:

"An excellent service from start to finish. The three guys who undertook the work were very polite and totally competent in knowing what to do."

A customer in DY2 writes us:

"I thought the service was excellent from the survey to the completion. I would have no hesitation recommending the company. All of their customer service was excellent!"

A customer in B23 writes us:

" Two very pleasant and efficient young men came. They worked very speedily and tidied up afterwards. I was more than satisfied with the job."

A customer in DY3 writes us:

"Really professional, could not praise enough!"

A customer in B42 writes us:

"Would recommend this company. A great gang of workers, answered questions, cheerful, clean and tidy in their work. A lovely job, and a splendid clean up when finished. A pleasure to have them. Well done on a brilliant job!"

A customer in B63 writes us:

"The work was done efficiently and tidily"

A customer in DY4 writes us:

"Have just had the thermal boards fitted in small bedroom because of condensation. The team were jolly and friendly right from the start. They did a great job. All the mess was cleaned up and rubbish taken away. Thanks to Alex and Luke. Would recommend this company."

A customer in DY3 tells us:

"Very Good -- On time!"

A customer in CV37 tells us:

"Excellent job standards all mess cleared good value for money"

A customer from WV3 tells us:

"Very satisfied with the 3 workmen, Luke, Tom and Matt who were respectful. Covered over all carpeted areas and worked hard with the task of re-lining 2 walls. The plasterer worked skilfully and did a good job to finish off the surfaces and instal grid in wall for ventilation. My main concern is that your company was unable to provide a completed job!?! I have to engage a carpenter to reinstate the skirting boards and a qualified plumber to relocate the pipe work and reconnect the radiator (in my case a new one) to the central heating system. Also a decorator to paint the new boards and freshen existing ceiling walls. The whole project will last over several weeks - at age 91 years - I do not welcome this level of upheaval."

Thank you to the team. Such a professional competent job. I am in awe of their craft and skill. I so appreciate how polite, considerate and hard they worked from the start, to the amazing clean-up. So kind. The Finish is amazing.

A customer from CV37 tells us:

Excellent work definitely recommend.

A customer from WV6 told us:

Excellent job, the damp proofers were very skilled. They worked extremely hard to complete the work to a high standard. Very polite and helpful. Did their best to reduce mess and dust. Tidied and cleaned up well on completion. Would definitely recommend.

A customer from SY11 told us:

Top class workmanship. Professional work crew. Polite, very efficient and friendly. Clean workers. Would highly recommend this firm. 10/10.

A customer from B11 told us ;

The lads worked hard for 11 hours on my property, I couldn't have asked for 2 nicer lads, very pleasant & informative. I hope I have the same 2 lads next time. All rubbish was removed and I would rate 10/10 if I could.

A customer from WV3 tells us:

Very efficient, cheerful work people, did a good job and cleared up thoroughly afterwards. Would definitely employ them again.

A customer from ST6 tells us:

Excellent work, on time and value for money.

A customer from DY5 tells us:

Very professional and work carried out efficiently and brilliantly. Was kept informed about what was happening. Very good.

A customer from B38 tells us:

They arrived on time, worked very hard and were very polite. Very happy with all the work completed so far. Thank you for your help and quick service.

A customer from B13 tells us:

A quick and professional service, from my initial enquiry to arranging my appointment and completing the work. Great work and customer service.

A customer from B26 tells us:

These two men were very polite and I am very satisfied! I would recommend them to anyone!

Contacted the company who where quick to come out. Person who came out was very pushy and made us feel as though it was in dyer need to be done. Unfortunately agreed to have the work done to which we then had to sign a form to say we couldn't cancel 14 days prior. This was the Friday and they wanted to start work on the Monday. Work carried out was good except there was no damp proofing really done other than the wood and the stuff they sprayed on. No wrapping the ends of the brand new joist we had just paid for seemings there was water still under the house. Have spoken to several companies regarding the work and they would have charged less than half of what we paid.

***Damp Proofing Solutions Response**

Hi Lucie,

Firstly we would like to apologise for the fact that you were unhappy with our service, this has come as quite a shock to us as we have never had any negative feedback such as this with any customer in many years of trading and also because we felt that our team got on very well with you and your family throughout works being carried out.

After looking through our previous paperwork I would like to point out that the time scale of our initial visit to the works being complete were not as you suggested above. The initial visit took place on 25/07/17 which was a Tuesday, this was the date that you signed to give us permission to carry out work on you property within the 14 day cooling off period which you seem to have confused with something else. (Copies of this agreement are available if you wish to view them) As for our surveyor suggesting that the work was in dyer need of being done, this is true we did recommend that the work was carried out as soon as possible because the condition of the floor was extremely dangerous to the point we advised that nobody should walk on it and actually did you a favour in organising the work to start on 31/07/17.

All work was carried out as agreed using pre-pressure treated timbers and high grade marine ply which is a perfect job and will be there for many years to come. Extra work to the hallway floor was also completed at no additional cost and as a good will gesture.

As for the completion of the damp proofing works to the property we had the job scheduled to be carried out on 04/09/17 which you later cancelled as you said that you had forgotten that a family member was qualified to carry out the work and that they were going to do it for you.

I hope that we have helped clear up any misunderstanding here Lucie and again I apologise that you were not 100% happy with our service. If you wish to contact our office to discuss this further you are very welcome to do so.

Kind regards
Damp Proofing Solutions