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Damp Proofing Solutions
19a Louise Street, Gornal Wood, Dudley, West Midlands DY3 2UATel : 0800 093 9473E-mail : info@dampproofingsolutions.co.ukWebsite : www.dampproofingsolutions.co.ukDamp Proofing Solutions is a family run business originally established over 50 years ago with directorship of the company spanning over three generations. Over this period of time Damp Proofing Solutions have matured as a company with their highly skilled, damp specialist employees tackling thousands of damp related issues year-round.
Damp Proofing Solutions, originally based in Wolverhampton has grown in strength and size and now covers all of The Midlands. Their surveyors and damp specialists continue to provide customers expert help to overcome rising damp, penetration damp, woodworm, condensation and wet & dry rot problems, as they have done for nearly four decades.
When the team at Damp Proofing Solutions arrive on a job, their aim is to provide a fast, efficient and friendly service to customers. Damp Proofing Solutions specialists will leave no stone unturned and will go out of their way to provide complete customer satisfaction from the moment they step foot in your home.
You can put your full trust into Damp Proofing Solutions to transform your damp house into a warm, dry home.
Postal review13/05/2022A customer from WV6 told us:
Excellent job, the damp proofers were very skilled. They worked extremely hard to complete the work to a high standard. Very polite and helpful. Did their best to reduce mess and dust. Tidied and cleaned up well on completion. Would definitely recommend.
Postal review13/05/2022A customer from SY11 told us:
Top class workmanship. Professional work crew. Polite, very efficient and friendly. Clean workers. Would highly recommend this firm. 10/10.Postal review23/03/2021A customer from B11 told us ;
The lads worked hard for 11 hours on my property, I couldn't have asked for 2 nicer lads, very pleasant & informative. I hope I have the same 2 lads next time. All rubbish was removed and I would rate 10/10 if I could.Postal review05/11/2018A customer from WV3 tells us:
Very efficient, cheerful work people, did a good job and cleared up thoroughly afterwards. Would definitely employ them again.Postal review25/10/2018A customer from ST6 tells us:
Excellent work, on time and value for money.Postal review01/12/2017A customer from DY5 tells us:
Very professional and work carried out efficiently and brilliantly. Was kept informed about what was happening. Very good.Postal review20/10/2017A customer from B38 tells us:
They arrived on time, worked very hard and were very polite. Very happy with all the work completed so far. Thank you for your help and quick service.Postal review20/10/2017A customer from B13 tells us:
A quick and professional service, from my initial enquiry to arranging my appointment and completing the work. Great work and customer service.Postal review20/10/2017A customer from B26 tells us:
These two men were very polite and I am very satisfied! I would recommend them to anyone!Lucie14/09/2017Contacted the company who where quick to come out. Person who came out was very pushy and made us feel as though it was in dyer need to be done. Unfortunately agreed to have the work done to which we then had to sign a form to say we couldn't cancel 14 days prior. This was the Friday and they wanted to start work on the Monday. Work carried out was good except there was no damp proofing really done other than the wood and the stuff they sprayed on. No wrapping the ends of the brand new joist we had just paid for seemings there was water still under the house. Have spoken to several companies regarding the work and they would have charged less than half of what we paid.
***Damp Proofing Solutions Response**
Hi Lucie,
Firstly we would like to apologise for the fact that you were unhappy with our service, this has come as quite a shock to us as we have never had any negative feedback such as this with any customer in many years of trading and also because we felt that our team got on very well with you and your family throughout works being carried out.
After looking through our previous paperwork I would like to point out that the time scale of our initial visit to the works being complete were not as you suggested above. The initial visit took place on 25/07/17 which was a Tuesday, this was the date that you signed to give us permission to carry out work on you property within the 14 day cooling off period which you seem to have confused with something else. (Copies of this agreement are available if you wish to view them) As for our surveyor suggesting that the work was in dyer need of being done, this is true we did recommend that the work was carried out as soon as possible because the condition of the floor was extremely dangerous to the point we advised that nobody should walk on it and actually did you a favour in organising the work to start on 31/07/17.
All work was carried out as agreed using pre-pressure treated timbers and high grade marine ply which is a perfect job and will be there for many years to come. Extra work to the hallway floor was also completed at no additional cost and as a good will gesture.
As for the completion of the damp proofing works to the property we had the job scheduled to be carried out on 04/09/17 which you later cancelled as you said that you had forgotten that a family member was qualified to carry out the work and that they were going to do it for you.
I hope that we have helped clear up any misunderstanding here Lucie and again I apologise that you were not 100% happy with our service. If you wish to contact our office to discuss this further you are very welcome to do so.
Kind regards
Damp Proofing Solutions
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